Return & Refund Policy
At Good Meat, we take pride in delivering fresh, premium-quality halal meat. Due to the perishable nature of our products, our return policy differs from standard retail items.
Returns
For food safety reasons, we cannot
accept returns once an order has been delivered, however if your item is
damaged, spoiled or with missing items, we will replace it immediately with
proof.
Damaged or Incorrect Orders
If you receive:
● The wrong item
● Damaged packaging
● Spoiled product
● Missing items
Please contact us within 2 hours of delivery.
To help us investigate quickly, please provide:
● Your order number
● Photos of the product
● Photos of the packaging
Refunds or Replacements
If we determine that the issue occurred
during packing or delivery, we may offer:
● a replacement product
● store credit
● a full or partial refund
depending on the situation.
Delivery Conditions
Customers should ensure someone is available to receive the order.
Once delivered and accepted, Good Meat cannot be responsible for improper storage or handling by the customer.
Order Cancellations
Orders may be cancelled before they are packed for dispatch.
Once processing has begun, cancellations may no longer be possible.